It's not that you made a mistake that counts - it's how you handle it

I cancelled with ADT last year which is generally when you expect to stop paying them. Imagine my surprise when I found out a few months later that they were still taking payment. After first raising the issue with them (and no argument from their side - they completely accept the fault), it's been 2 months and about 6 phone calls later and I'm still waiting for the money (almost R 5000). It's really disappointing to get such poor service but it seems commonplace with them, given the company my review will find on HelloPeter. Every agent I speak is full of assurance that NOW the query will be resolved and they're all very sorry for my experience but the words ring hollow when call-after-call, the issue remains unresolved.