Is this the future of ADT??

I'm extremely disappointed in this company especially the way they lie to clients and don't deliver on what you as a client pays for. I own a restuarant in Horizon view Roodepoort. Please note this is the 3d time this has happened to me in space of 5 months. My staff opened the shop to find the alarm just went off with a panic signal I get a automated call asking if the vehicle should be dispatched I pressed 1 for yes as my staff had not contacted me at that moment. A minute later, i get a call from Adt to ask if they must dispatch a car. I said of course why would I press 1 for someone to confirm? I kid you not 30min later the cRlar arrives. Please note my shop is about 2 km away from adt head office at westgate. I demand answers and all I hear is the word it's being escalated 5 days later they wanna call and give free stuff. Is this how we handle problems?