IS ADT RETARDED?

When I cancelled my debit order with ADT in March 2017, and asked head office for emailed monthly statements instead, I learnt that this simple request was beyond ADT. First, monthly statements were not sent automatically. Every month, I had to remind ADT. (What other companies have to be begged to send their bills?) Second, when a photo of a woman blowing soap bubbles ('WELCOME TO INVOICE') finally landed in my inbox, with an 'Invoice.emc' attachment, the latter was inaccessible, since it was encrypted. (What other companies treat their bills as if they are state secrets?) Third, when I repeatedly told ADT that I could not open this attachment with my ID number - which they might have recorded incorrectly, just as they had recorded my surname incorrectly, my initials incorrectly, my suburb incorrectly - they routinely responded by resending the same soap bubble photo, with the same unreadable attachment.

Over 6 months, I have asked more than half a dozen ADT representatives for help. With the exception of Brandon Peyper and Miyelani Ngobeni (who sent me unencrypted pdf files), all proved hopeless in providing me with readable bills for a single month, let alone readable bills every month.

In July, I once more emailed Ruan Pretorius of head office. 'I am now informing you that I shall no longer be reminding ADT every month to send me a statement. In addition, I shall not be paying ADT until I receive monthly statements. Is this completely beyond ADT capabilities? If so, one despairs of your ability to run an efficient business.'

Since sending readable monthly bills did prove beyond ADT capabilities, I gave head office a month's notice, in August 2017. I have yet to receive any acknowledgement, let alone any readable bills for August and September (and hence am now exposed to ADT's debt collectors.) I have, however, received 5 more ' WELCOME TO INVOICE' soap bubble photos, with encrypted attachments, which I cannot open.

Does ADT - which cannot even get its clients' names or addresses correct - need to go to a special school?