Is ADT also a Victim of Corona???

The service of ADT have change over the last few year from acceptable to pathetic. We had a break in's twice over the last month. The first time the alarm went off only 10 minutes after they broke the door open and entered! Thus the armed response was too late and more than R6000 worth of children's bicycles was ******, the officer on the scene said they will report it and let a technician investigate as well as bring a report. Still waiting for the report till today... The second time they broke in the alarm failed completely to go off! We then phoned the Brits office, reported the incidents to them again and asked the manager that was not available to contact us. He phoned a few days later once and the call did not came through and then did not even to bother to phone me back again at a later stage. Eventually we phoned the office again, then only did he phoned me back. He came out the Thursday, investigated the alarm and suggested that they will install a new type of panel, as the reception signal is only 25%! He came then the Monday to install it, just later find out that apparently the new panel did not made any difference to the signal reception. I had to contact him again to drag out the information of what now? Then more promises that another technician would come and install something else... Another day passed.. another week maybe will pass... who knows... Left a voice note to the manager to inform him that I will be writing this complaint today on Hello Peter if he did not come back to me in a reasonable time line to resolve the issue... Guess what.. Surprise surprise NO RESPONSE, JUST LIKE HIS ALARMS.... NO RESPONSE... Very easily taking my money when I had to install the alarms and taking my money every month but when there is something wrong with your systems, a no care attitude. So much for caring for a family's safety! Shame on you ADT! I wish I had Wahl Bartmann's email to send him a email of what is really going on in his company!!