Inefficient, disinterested, unsupportive, unreliable

You have installed a system with a back-up battery, which rarely supports any loss of electricity sufficiently.

Further to that we were then encouraged to install the remote arming & disarming function; this was done hastily and we were told it was self explanatory and the technician left with no further help at all. This application is pointless and does not work at all. We had an outage this evening & not only could technical support not help, they had no idea what system we had installed, could not figure out how to reset the system, promised a leader would call to help, this did not happen, and all this along with a technician who did not have access to our details, number, address or any other relevant information. The alarm goes off randomly now and so we have had to disarm completely.

My insurance is based on a security system which is functional at all times. ADT will be held liable for any mishap should it take place on this property in the absence of a system that is not working, paid up to date, without proper support from ADT.

We have also been told that we will be charged. Charged for a dysfunctional, absent service.

Please prioritise support with haste. We can involve the ombudsman, consumer protection act, and all sorts of legal routes should this not be dealt with efficiently, without further charges to our account.

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