Incredibly poor service

<p>I had an alarm system installed in April last year. </p> <p>They weren't able to get it working properly and after lots of back and forth between May that year and February the following year, (and some crazy expensive quotes to replace the entire system with a new one) I decided to cancel the service March. </p> <p>I submitted the request in writing as per the requirements and recieved a reference for the cancellation.</p> <p>It's now July and the contract still hasnt been terminated. </p> <p> </p> <p>I was told today (3 July) that the person handling the cancellation resigned so it was never done. This is despite following up telephonicaly on several occassions. </p> <p> </p> <p>I've effective been paying for a system for more than a year that has never worked and was cancelled 5 months ago.</p>