Incredibly bad service. More misses, very few hits. Incredibly bad service

If any ADT manager is reading this, my correspondence reference is E2CA96C5AA819

I cannot begin to explain my dissapointment. At this moment I have a situation where technicians who came to fix a blue light that was connected wrongly left the house with the siren not working. Furthermore they left the house acknowledging that the brand new battery pack and battery in the control box (also new and installed by ADT) and one new sensor are all faulty or not working well. Instead of organising a follow up meeting they simply left the house as if thats all OK.

I have been waiting for well over a month for feedback from ADT. One customer official finally rep**** but he/she is waiting for feedback from the technical department.

How can a company be so understaffed or overwhelmed with work to treat its customers like s***. Now answering their complaints unless they are pestered. And yet no resolve at the end of the day.

Luckily the refunded a charge when they were called out to fix something that was theirs and which clearly was not supposed to be charged. They admitted that.

Ive been with ADT for 11 months and the string of events are incredulous. They initially installed new sensors using ugly piping on the outside of the building. Luckily a new team of technicians agreed that it was not normal or professional and they eventually fixed that. So sometimes there are 1 or 2 technicians who really know their job and are great. Other times they have really sloppy people.

But whats worst is that their coordination in the back office or customer service looks really bad. They will send technicians without an appointment, and sometimes they will make the appointment and miss it. Or the technician shows up hours later but with no warning of whats happening.

At the moment I am sitting with an alarm which needs repairs on brand new items bought and installed by ADT and it seems I have to contract someone independently now to fix all this. ADT are unable to get back to me to confirm that they will come and see their stuff.

Wow I have to say Ive never experienced such bad service. Also I dont see the reason of calling numbers before they come out on an emergency response. By the time they call the numbers any intruders would have left the premises