1 reviews | Active since Nov 2009
Incorrect Invoice amount more than double
I have contacted ADT customer service and emailed every address I could get my hands on but still no assistance. Last year OCT we had renovations completed and asked for ADT to come quote on re-running the existing wires back onto the walls, these were removed to avoid them getting damaged.<br> <br> We were quoted R1140.28 and the end invoice came to R2533.08. If the cost was going to be higher we should have been given the choice to accept a new quote before any work is carried out.<br> <br> I have tried to contact someone at ADT since OCT last year. And sent another email to every ADT address on the 8th Jan this year.<br> <br> Now our account just for this job is overdue by 90 days because I refuse to pay over double for something I was not quoted on. Please rectify this amount to reflect the original quoted amounted and I will gladly pay that.
We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.
Kind regards
Customer services
Best regards,
We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.
Kind regards
Customer services
Best regards,
