Incorrect information and terrible service
A consultant from adt cam to our house to draw up a contract for adt security as we just moved in to our new home. The consultant then explained to us that it would be a two year contract, then i asked the consultant (cannot remember the name as this was last year december ) if it would be possible to cancel this contract if need be. he then said to my husband and myself that we could cancel this as long as we give a months notice. In december 2016 the first premium went off my account and i realised this was too much to be paying for such a service and i then phoned adt and explained to them that my financial situation at the moment was not very stable and i would not be able to afford this premium and told them that the consultant said that we could give a months notice to cancel. They refused to even listen to what i had to say and did not want to cancel at all. they had no empathy or sympathy, just point blank refused on an email. I do not feel that i should pay for a service which i am not even benefiting from or cannot afford. And now i am getting nagging calls from debt collectors
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
