INCORRECT INFORMATION

Good Day<br> <br> On the 09/02/2016 we had burglary and received a call from ADT saying our alarm is on,later they confirmed burglary.When we get home we found ADT armed respond and the police at the house.<br> <br> An ADT employee advised us that two eyes are not working,we received a call from ADT consultant while the ADT armed respond was still with us,we tried to explain what he told us but it was difficult for us,we gave the phone to him to explain much better what he saw.<br> <br> The consultant arranged for the technician,the next day the technician came and only to find that there is nothing wrong the our system all was working fine.<br> <br> They then said we are responsible for the payment due the incorrect information was given to us by an ADT employee.We later on the 01/03/2016 received statement that our account is overdue,we rep**** on the 03/03/2016.On the 05/04/2016 we send another email requesting the feedback.<br> We were told that it was forwarded to Nonhlanhla at the head office.<br> <br> On the 13/04/2016 we received a call from Euginia and we explained to her what happen,she said she was going to speak to her manager will come back.When she came she send an sms that is LETTER OF DEMAND, I am livid....