OK
Olebogeng K
1 reviews | Active since Apr 2019
15 Nov 2023, 13:16
Incorrect Billing/ ****py service from ADT- They just don't care about customers.
I have been calling Fidelity ADT for more that 10 times from last week to resolve my billing mix up. I spoke to an agent ( Desire), who escalated to a team leader -Basani, Basani escalated the matter to credit control ,Mfundo . Mfundo requested that I send all the POP (Proof of payments) he will reconcile the account and credit - nothing happened. Yesterday I spoke to Phindiswa , who escalated - nothing happens. ADT BIlling / Accounts do you even know what you are doing? Your service sucks!!
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Adt Security's replyOfficial
15 Nov 2023, 15:03Dear Olebogeng K
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply15 Nov 2023, 15:03
Official
Dear Olebogeng K
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt