HP
Hennie P

1 reviews | Active since Jun 2016

05 Jul 2016, 14:31

Incorrect billing

<p>ADT security send me a sms to inform me that they will be billing me extra for coming to my house more than 5 times??? I find this very odd as I only received 3 noteses on my gate that they were at my property -- so I phoned them and explained to them that they were not at my propery 8 times as per their info - furthermore they also had some kind of error on the system that i informed them of every time they phoned me- if the alarm went off exactly one hour later they will phone me again to tell me that the alarm is going off,.. and it was not (i clearly mentioned this in every conversation) and they every time said they will investigate....</p> <p>I also phoned them again warning them that if they debit me the extra cost I will be cancelling my contract as I'm way over the 2 year term as I've been with them for about 8 year!!</p> <p>They went and billed me R 114 extra - - so ADT if you feel that R 114 is more important to you than the monthly debit order I pay --- fine!! I will be actively starting today be looking for a new sectrity company --</p> <p>expect my cancellation before the end of July !!!</p> <p> </p>

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Replies (1)
Adt Security
Adt Security's reply06 Jul 2016, 06:30
Official

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.


Kind regards
Customer services