Incorrect Billing

Further to my previous issues, I was, as ADT promised, called about my issues. Unfortunately I do not have the name of the person any longer but I am convinced that the surname was Stoffberg. He apologised for all the issues I had . He then promised as a sign of good faith that they will stop the debit order for a month, i.o.w. I would not pay a premium at the end of March. This was all good and well, however I just received notification that my account was debited so it was all just a case of trying to keep me happy. Again, we have been clients with ADT for more than 15 years and up to late last year were happy. Since we upgraded our control panel, and added extra security we have had nothing but poor service. I am actually disappointed becuase there was also the issue of R150 calls that I had to pay owing to error by ADT's technical staff.<br> Also, my intention was to COMPLIMENT the company today, IF the debit order had NOT gone off