Incomplete installation

We have been clients of ADT since Feb 2023 when we moved from our previous security company. We've been constantly trying to get someone to come out and complete the installation, specifically, to connect the alarm to our wifi and 8 months later, we have still had no correspondence or arrangements made to have this sorted.

I'm utterly disappointed in the service of ADT. As we are going into the festive season, loadshedding on the cards and the regular petty crimes in the area, I expect someone from the technical team to contact me urgently to have this resolved as I refuse to pay for a service in the new year that does not meet security standards as advertised. Really pathetic service