*********** staff

I called ADT Sasolburg on the 12th of June 2018 looking for a sales consultant The phone was answered by a lady by the name of Merisha Meyer at reception

I explained to her that I was looking for a home alarm system and would like to ADT to go to my mothers house to do an assessment on what would be needed before making out a quote

Having heard this,the lady explained that she would have to take down my details in order to call my mother in order to arrange a convenient time for the sales consultant to come do the assessment.I then PROVIDED THE DETAILS AS REQUESTED

I then proceeded to ask her when that time would be as my mother is not always at home to let in the sales consultants and she confirmed that they would call on that day or the next day at latest. I then conveyed this message to my mother who then waited for the call

After a day of not getting any response,I called back and spoke to the same lady who at first told me she was busy with another client and would call me back(Like why answer the call in the first place).I eventually called again after she did not call me back and then asked me for my details AGAIN?!? This could only mean that my details from the day before were not properly recorded and forwarded to the correct department.My mom was now waiting at home based on the promise I had received the day before. It seems nothing was done to process the possible order and no one was explaining what had happened to the details before

For a company the size of ADT to only have one branch covering the whole Vaal area is concerning as this obviously affects the delivery of basic services like sending through order details to the sales department

I do not have a good opinion on ADT at all based on the interactions I had with your frontline staff at ADT where there is only one number to call into the branch, poor record keeping and lack of accountability

We will be looking for another more professional security company and this will be the message I will be conveying to everyone I know looking for a security system