*********** and unprofessional

<p>2 month ago i decided to start a business in Olivenhoutbosch and my insurance stated that i need to have armed response for them to cover me. I called ADT and after their checks they advised me that they do offer armed response in that area. The lady who took my call advised me that a sales person will call me and make an appointment to come to my premises and give me a quote.</p> <p>A month later no one had called me and so i called ADT back and the lady promised that this time someone will call. At about 5:30 pm on that day i received a call from an ADT representative, the music in his car was playing loudly and i could not hear anything he was saying, i told him that i cannot hear him because of his music and he promised to call me back on Monday during office hours. That call never happened.</p> <p>Fast forward to this week. I called ADT for the third time and the lady made another appointment for 12:30 the next day and she said someone will call me back. I asked her again if ADT has armed response in Olivenhoutbosch and she asked for address so she can check. I gave her my business address and she checked and confirmed that there is armed response in that area. The following day Steven from ADT in Midrand area called me about our appointment at 12:30 on that day. He asked if we could move the meeting to another day and advised him that i had waiting for 2 months for this meeting and i was unable to move it. He said he will move a few meeting around and get back to me. He then got back to me and advised that our meeting was confirmed for 12:30 that day. At about 12:15 i called Steven to find out where he was and he advised me that he was still at the office at Buccleuch. I advised Stephen that this was uncalled for as we had a meeting for 12:30. Stephen later called me and advised that they do not offer armed response in that area and only monitoring. I advised Stephen to come and give me a quote for monitoring and he said he will come and do it the next day. 3 days later I am still waiting for Stephen, no call, no sms, nothing.<br /> <br />My problem is that after 2 months i have to start all over and look for a new security company, ADT does not care about customer care or professionalism. Please remove my number from the marketing sms you send me as i will not take your business or recommend anyone to you.</p>