1 reviews | Active since Dec 2016

02 Dec 2018, 18:44

*********** account management

Please do yourself a favor, do not sign up with these idiot. They cant even manage a debit order so I have no idea how they intend on protecting your house or business.

From day one it has been an uphill battle. The first three months were supposed to be free. Debit orders started on the first month the contract was activated. Every month from there on they debit twice a month, costing me money for unpaid debit order and messing with my credit record.

When I wanted to cancel, they told me there would be an early cancellation fee. I have none of their equipment, so why should I pay a fee?

Also they don't have a clue about the new NCA, as this law was deemed ******** 5 years ago.

I have been in contact with them via email and was assured this would be rectified. The way they rectified the issue is by making a triple deduction this month.

I am so disappointed in their services. They have so many complaints and I can't handle it anymore.

0
Replies (1)
Adt Security
Adt Security's reply03 Dec 2018, 10:02
Official
Dear Thorsten Brandau

 We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.  
 Kind regards
 Fidelity-Adt  

Best regards,