INCOMPETENCE

Everytime I have a false alarm (due to technical glitches) and they either can't get hold of me, or they do but I'm not home to verify if all is well; they never call to give feedback to me or my emergency contacts if they can't get hold of me. In today's instance, it had been an hour since my emergency contact was unable to reach me as I was asleep and my phone was on silent. She was not getting any feedback from ADT. She eventually got hold of me and was concerned that she had heard nothing from ADT. I called them to cancel the false alarm and lay a complaint as I could've been in real danger and they would've done nothing about it. Not only did the lady assisting me try to brush it off, but she pretended to put me through to her supervisor while I could hear her gossip about me to her ***orker. According to her, the system showed that my emergency contact canceled the false alarm by giving them the password. This is untrue as my contact could not have done that without verifying if I'm safe or not, and since she hadn't needed to use it in a very long time, she couldn't remember the password. Their nonchalant approach to such matters is quite disturbing. Today was not the first time I had complained about their system. There's been countless times when they respond more than 30 minutes later to my alarm going off. This is unaccessible!