Incompetence

On Thursday 04 July 2024 I contacted ADT and spoke to the credit controller informing her that I would like to pay my subscription for the rest of the year it till December. She sent me the amount and bank details. They were incorrect first . I then got the correct details and payment done on 05 July of R2100. Everything was emailed to her. I then received a call the next week to ask why was I cancel my subscription, I explained to the lady that it not a cancelation but bulk payment and the next debt order will start again on 27 January 2025. I spoke again with the credit controller asking if she suspended debt order and she confirmed it. I just went through my bank statement and they deducted the monthly sub. Surely someone does not know what they doing. I have reversed that payment and stopped the debit order. ADT IS Z NIGHTMARE DEAL WITH