Incompetence

Dear ADT, I'm writing this rather public complaint in the hope that I will find some resolution to my highly frustrating ADT experience. I have tried to resolve my issues through your prescribed channels however they are ineffective with generic web forms and *********** call centers. I want to speak to a person in authority that can fix my problems or cancel my ADT contract. Below I provide a brief timeline of my dealings with ADT from which you can judge whether this qualifies as satisfactory or not. 19 July service contract signed 20 July sales person visits. All our needs discussed in detail including a system that should be pet friendly No communication for a week 27 July quote received and signed. This includes instructions for two payments and the account to be used for the installation payment 3 Aug no communication from ADT until we phoned to ask about date for installation 5 Aug alarm installed 7 Aug faulty alarm reported 8 Aug emailed sent regarding faulty alarm 10 Aug phoned to ask what's happening. Informed that technician was scheduled for this day. This was not convenient since no courtesy call to schedule or time provided. A next day visit was promised. 11 Aug technician no show 12 Aug complaint sent via Facebook messenger 14 Aug Facebook reply plus technician visit Week of 21 Aug alarm tests faulty and reported 28 Aug technician visits 31 Aug reports faulty beams. Not pet friendly 1 Sept full amount for installation plus R2000 deducted from the wrong account 2 Sept reported wrong amount and account. No help received as accounts closed till Monday.

The word that comes to my mind is INCOMPETENCE. This is just unacceptable and I wish I read your reviews online before subscribing to your service.