JO
Jenny O

1 reviews | Active since Nov 2013

13 Jul 2017, 09:44

Ignoring my refund request

<p>ADT Cape Town has no obvious person to talk about Accounting matters. After no response, I contacted ADT Jhb and got a slightly better response. BUT still nothing has happened.</p> <p>ADT signed up two contracts for the same property - The first contract should have been cancelled when the tenents signed up the 2nd contract. </p> <p>I have been requesting a refund since the middle of May - Hayley Murray keeps saying she has forward my request on to Head Office, and she is waiting for a reply. TWO Months later, not a single person has contacted me. And she is okay with this.</p> <p>This is disgusting service.</p> <p> </p> <p> </p>

0
Replies (3)
Adt Security
Adt Security's reply13 Jul 2017, 12:11
Official

We apologise for the delayed response to your query/complaint. You will be contacted by someone who can assist you further.


Kind regards
Customer services

Best regards,

JO
Jenny O's update19 Sept 2017, 10:23
Reviewer Update
ADT have given us a good refund - Thanks very much. All happy.
Adt Security
Adt Security's reply19 Sept 2017, 11:24
Official

Dear Jenny

Thank you for posting the conversion on Hello Peter.

Highly appreciate you taking the time to do this. Will convey the message to Hayley Murray's Management, as she was the one to constantly keep you updated on the progress of your refund and did the follow up to resolve.

Kind Regards

Customer Services

Best regards,