Ignored, now is costing me

I am not happy at all for the lack of service i have been getting from ADT. Around end of November 2017 i phoned ADT to notify them that am renovating and that the whole house will have no electricity and am not sure for how long. This was the response from the lady that i talked to (i forgot to take her name): "How do you like us to help you?". I then responded to say is there anything that i need to need to know or something to communicate to the builder? Then the lady said no. I kept on getting SMSs to say my battery for the alarm system is low. I was suppressed when i kept on getting the SMSs as if i did not inform ADT. On 4th January 2018 i missed a call from ADT. I returned the call few minutes later and found out that it was Mr. Yogen who was phoning me. Mr. Yogen of Montana explained that he was phoning to let me know about my low system battery at home. I then asked told him that i phoned last year to inform ADT about my renovations. I also asked him how come he sees no records of that information. I seemed like my phone call in November 2017 was void and not recorded, that phone call is important whoever looks at my information on the system must be able to see that this particular house has system battery low because of renovations. That is the first problem that my notifying ADT about my renovation was just a void as if i was dialing a toll free number. Second problem: When i return Mr. Yogen's call on 4 January 2018 i explained my situation and that i have moved back into the house but the renovations are not 100% complete, i told him i need advise on whether i can activate or reinstall the system because i do have electricity in the house but have no ceiling. With that information Mr. Yogen could not advise, so he said someone will phone me to advise me on what to do. No one phoned me. Remember the reason i asked for advise on 4 Jan 2018 was because i have been paying for the alarm that is not working/active as it had been on battery low since November 2018. So is like paying for services that are not there. Yesterday (15 Jan 2018) when i remember that is the day for ADT debit order i phone ADT and asked specifically to talk to Mr. Yogen. Mr. Yogen was not in the office so i was given his cell phone number ( ********** 528). I then phoned his cellphone number yesterday (15 Jan 2018) and told him no one has contacted me since the 4 Jan 2018. Then then said he'll get someone to phone me. Later i received a call from Mr. Sheridan Chauke, i explained to him my frustration and he told me just received a sms from Mr. Yogen and acted immediately. Mr. Chauke did not waste time to phone after receiving instructions, he was so helpful that he advised that without ceiling system activation/installation cannot be done, when i asked him what other security service can i use he was quick to advise on the "Find Me" application. Mr. Chauke has been very helpful and he is very knowledgeable. Thanks to Mr. Chauke now i know what to do. Some of these information should be general knowledge to anyone who works for ADT. Please educate your staff on basic things, how can Mr. Yogen not know that alarm installation cannot be done without ceiling? I wonder what position he hold there. I send out an email for cancellation soon after talking to Mr. Chauke yesterday (15 Jan 2018), on the email i also made a request for the "Find Me " service an an alternative until am sorted with the ceiling, it has been a problem for me to pay for services are not available. This morning i received a call from Ms Nandipha Tshangela to confirm my cancellation. She said something disturbing that after yesterday's debit order another debit order will go out on the 15th of next month (15 Feb). I am not happy about another debit order been proceed for 15 Feb, I need ADT to take into consideration the time that i have been ignore because i could have made cancellation long before yesterday. Another thing that worried me, on the conversation with Ms Nandipha Tshange this morning, she did not mention my other request (for Application of the "Find Me" app) under till i asked. I asked her why she's not saying anything about the other request because is in the same email as the cancellation. Until she say "OOhh i see". I am loosing trust in ADT because ADT seem to have a sickness of ignoring clients requests. Ms Nandipha Tshange said someone will contact me regarding the "Find Me". I wonder how long am i going to wait for before i get assisted. My plan is to inform ADT when i have installed ceiling at my house, how will i do that when my voice becomes void in your ears. I want to give you home that will benefit ADT, to do an assessment of Kirkney area and see how many houses have ADT against your competitor with less fees - this is something to think about because i refuse to be ignored by ADT, maybe it won't be helpful to complain when am elsewhere paying less fee because the fees equals to the quality of service. Am not happy with ADT right now.