MS
MG S
1 reviews | Active since Oct 2009
19 Sept 2019, 11:21
Ignored by management
Impossible to contact a manager about a complaint. Constantly given the run-around by low-level people, and no manager responds. I take it to mean that managers at ADT don't care about their customers.
Helpful (0)
Replies (5)0
Replies (5)
Adt Security's replyOfficial
19 Sept 2019, 14:31Dear Mr Soltynski
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply19 Sept 2019, 14:31
Official
Dear Mr Soltynski
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
MS
MG S's updateReviewer Update
19 Sept 2019, 14:40So I get a call from ADT because of this post on ADT. But again it is not from a manager. ADT really doesn't want me to speak to a manager. I wonder which manager gives these instructions not to let a complaining customer to be permitted to speak to a manager.
MS
MG S's update19 Sept 2019, 14:40
Reviewer Update
So I get a call from ADT because of this post on ADT. But again it is not from a manager. ADT really doesn't want me to speak to a manager. I wonder which manager gives these instructions not to let a complaining customer to be permitted to speak to a manager.
Adt Security's replyOfficial
19 Sept 2019, 15:16Dear Mr Solynski
The reason for the enquiry as to what you complaint is about, is because we would like to get the relevant Manager to call you to address and resolve your concerns with a one call resolution. We have different Managers in different departments. eg; Armed Response complaint goes to the Armed Response Manager, etc.
Our apologies for any inconvenience caused with regards to the above. We have escalated this to a Manager to give you a call soonest.
Kind Regards
Fidelity-Adt
The reason for the enquiry as to what you complaint is about, is because we would like to get the relevant Manager to call you to address and resolve your concerns with a one call resolution. We have different Managers in different departments. eg; Armed Response complaint goes to the Armed Response Manager, etc.
Our apologies for any inconvenience caused with regards to the above. We have escalated this to a Manager to give you a call soonest.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply19 Sept 2019, 15:16
Official
Dear Mr Solynski
The reason for the enquiry as to what you complaint is about, is because we would like to get the relevant Manager to call you to address and resolve your concerns with a one call resolution. We have different Managers in different departments. eg; Armed Response complaint goes to the Armed Response Manager, etc.
Our apologies for any inconvenience caused with regards to the above. We have escalated this to a Manager to give you a call soonest.
Kind Regards
Fidelity-Adt
The reason for the enquiry as to what you complaint is about, is because we would like to get the relevant Manager to call you to address and resolve your concerns with a one call resolution. We have different Managers in different departments. eg; Armed Response complaint goes to the Armed Response Manager, etc.
Our apologies for any inconvenience caused with regards to the above. We have escalated this to a Manager to give you a call soonest.
Kind Regards
Fidelity-Adt
Best regards,
MS
MG S's updateReviewer Update
19 Sept 2019, 15:46It is my experience with ADT that if one complains about an ADT staff member to a non-manager, nothing gets done, and the complaint simply gets swept under the carpet. Hence my request to speak to a manager.
MS
MG S's update19 Sept 2019, 15:46
Reviewer Update
It is my experience with ADT that if one complains about an ADT staff member to a non-manager, nothing gets done, and the complaint simply gets swept under the carpet. Hence my request to speak to a manager.
Adt Security's replyOfficial
19 Sept 2019, 16:36Dear Mr Soltynski
Our Regional Manager has been trying to make contact on your landline, as well as your cell number, without success. He mentioned that he will try again tomorrow to further discuss.
Kind Regards
Our Regional Manager has been trying to make contact on your landline, as well as your cell number, without success. He mentioned that he will try again tomorrow to further discuss.
Kind Regards
Best regards,
Adt Security's reply19 Sept 2019, 16:36
Official
Dear Mr Soltynski
Our Regional Manager has been trying to make contact on your landline, as well as your cell number, without success. He mentioned that he will try again tomorrow to further discuss.
Kind Regards
Our Regional Manager has been trying to make contact on your landline, as well as your cell number, without success. He mentioned that he will try again tomorrow to further discuss.
Kind Regards
Best regards,