If you want stress and be at risk of Bankrupt - then ADT is the place to be

The 1 star is generous - pity this platform does not cater for -ve star, as ADT does not deserve a start for their **** service

After months of bad customer service from ADT, i decided to cancel my contract with them in Jun 2024 (one month notice). I was informed by an ADT consultant that I will be charged a cancellation penalty, etc. & that their agent will come and remove their rented equipment (even though i was changed for a full battery replacement) which now they claim to own the new battery i paid for few months into a 3 year contract. Go figure why a rented battery cant last the full duration of the contract and if it dies, why is a clients being billed 100% for its replacement :-(. I lost the fight with the battery issue and questioning the cost related to its replacement.

As per my request to cancel the contract, i was issued with the bill/invoice and statement and lord behold, i discovered that my premiums have been going up to cover cost of things i never signed up for: Oct 2022 i was paying R347pm premiums, Nov 2022 my premiums increased to R396pm, Jun 2023 my premiums increased again to R453.50, Aug 2023 my premiums went up to R488.49, Oct 2023 my premiums increased to R537.34 & in Jan 2024 my premiums increased again to R547.12. My premiums went up by 58% over a period of 15 months & the shock is with the increase, i still got **** service. The increased were questioned and was told by ADT that these increase were due to: Cameras being installed at traffic intersection around my area, Something to do with "Fire protection" that ADT is meant to provide service for (in case your property burns down), 3rd party annual increase (not sure why the 3rd party cost is not being carried by ADT (worse they are none-existing as well. You only deal with them as they sign you up & yet you pay them monthly fee) , etc. ADT claimed to have sent me communication via email on the increases even though i never agreed to them - and the 3rd party that i pay monthly premiums for, did not even bother to give me heads-up on these increase - including their premium increase that I start paying for in Jan 2024.

Today is the 12th August and despite numerous request for them to come collect what they claim belongs to them, I'm yet to be contacted or have the equipment collected. I need to install new security coverage in my property and I'm stuck with ADT equipment.

I regret ever signing up with this company & I'm glad i had the courage to walk away before they bankrupt me. I've paid them all that is due to them including the penalty fee & still cant get a better service :-(