If you want a security provider that will guarantee you a worst frustration and no cancellation, look no further than ADT.

Fedility ADT, the armed response provider which your stuff will get ******. They do not know what they doing, neither do they care. Still waiting for a cancellation till this day.

WORST CUSTOMER CONTACT CENTRE INTERACTION, NON EXISTENT INSTALLATION PROCESS AND NO CANCELLATION.

Mail trail below, anyone reading this can be the judge if this is immaculate services.

On Tue, 31 Oct 2023 at 12:48, JN Nkala <> wrote: Hi ADT team,

I have not had an update or refunded on my cancellation.

Do I need to go onto social media your get your attention on this matter?

@*** or @*** I was given your emails as people that would assist.

Please advise.

---------- Forwarded message --------- From: JN Nkala <> Date: Tue, 24 Oct 2023 at 08:54 Subject: Re: Cancel all services and installation NKA01156 To: <***>

What is the update on my cancellation?

Cancellation request was logged on Fri, 13 Oct 2023. This is more than 7 days ago and also more than 5 business days ago.

On Fri, 20 Oct 2023 at 16:44, JN Nkala <> wrote: Please update on status of cancellation since original cancellation request on Fri, 13 Oct 2023.

On Wed, 18 Oct 2023 at 09:01, JN Nkala <> wrote: @AlwaysThere,

What is the update on my cancellation?

Alarm keeps going off. When will ADT be removing the alarm?

On Mon, 16 Oct 2023 at 13:23, JN Nkala <> wrote: Hi @Talent,

See below mail trail for request for cancellation.

Just to emphasise that you are not the cause of my cancellation as you have gone the extra mile to ensure the sales process goes smoothly and sharing all contacts as and when I requested them after partial installation.

I believe if you were responsible for the installation, the process would have gone much smoother.

I am cancelling because of the reasons stated on previous mail and the following:

1. Following the below cancellation request email, I spoke to a lady on the ADT contact number who advised that from the update notes on your side “Client stated that they a busy with renovations” however this update was before the claimed installation on 6th October 2023. This is false as installation was not done by the technician on this day, ADT can verify with the technician tests of the unit. 2. Partial installation was done by the technician on Monday 16 Oct 2023 however the alarm and beams stayed inactive from the after till the next morning as the technician did not do a proper hand over. This is where Talent went the extra mile and shared Mr Collen Mthethwa contact details who I raised my concerns about the security risk of the beams potentially getting ****** and he confirmed that he requested guys to assist with the patrols for the night. 3. On Tuesday 17 Oct 2023 the technician came back to assist with finalising installation and help with setup/linking alarm to the ADT App on my phone. I raised my concerns about network issues regarding using the app to active and deactivate the alarm. I also requested a remote as I know that my quote included the remotes however I did not get any assistance from the technician regarding this. Over the weekend experienced network issues and could not activate/deactivate the alarm and thus the reason ADT contact centre noticed the many alarms. 4. I have tried reaching out to everyone else at ADT regarding getting an urgent installation, a remote or the technician to get back to me however I noticed ADT doesn’t care about the urgency or security risks of the clients.

ADT makes it seem as if they are doing a customer a favour by installing equipment they have paid for (over R 15 000) at their premises. So I am cancelling to get a provider and technical team that treats security with the utmost urgency and also offers general good service.

ADT is not doing me a favour. I want to cancel and a full refund. Remove the equipment from premises and give me full refund as the equipment was not at my premises for more than 7 days and the cancellation request was sent in less than 5 days of the installation. A full refund should be apply in terms of the consumer act correct?

Talent has done a spectacular job. Great sales person. Reachable even after hours to provide guidance and support where he can. The technician does what he wants to do. Useless. The contact centre(or anyone over the phone from ADT) is just hopeless in getting anything done.

Let me know when I should expect my full refund.

@Talent, please escalate to the relevant teams to help speed up the cancellation process and refunds.

Regards Mr Nkala

On Mon, 16 Oct 2023 at 09:14, JN Nkala <> wrote: Hi,

What is the update in the cancellation request?

On Fri, 13 Oct 2023 at 07:33, JN Nkala <> wrote: Hi,

My customer number is NKA01156. My cellphone number is *** *** ***x

Please cancel my contract and all ADT services.

My reasons:

I have not been provided the remote (bought 3 remotes from my ADT quote and also asked the technician to provide/connect 1 of the remotes to ensure I can activate/deactivate the alarm in the case of network issues) to activate and deactivate the alarm installed in the cottage. I have asked the technician to install the unit on the main house on Wednesday however he still has not gotten back. I was under the impression he was going to return to connect the remote as I requested on Monday/Tuesday after installation. This would be the second weekend where my property stays without an alarm and increases the risk of more intrusions as the property is vacant. I have highlighted the urgency of installation of the alarm in the garsge area (including outside of the garage in back yard where beams should be installed), already have bad copper being stollen.

You may check ALL interactions with ADT to my number which I provided above and verify the last interactions. Also check interactions with the technician where I requested the alarm be installed ASAP.

I am not happy with the service as I will continue experiencing intrusions and damage to my property even though 50% deposit for alarms were paid but ADT keeps dragging their feet with installation.