I want my money Please

I had a cancellation with ADT in October 2014 and in November they were supposed to debit for the last time. They have since debited Annual radio fee \after the cancellation"and another debit order in of R400 .<br> <br> In the second week of Jan 2015 i called for a refund and I was told it will be paid in 7-14 working days. i counted the days and it came to 27or 28 Jan 2015. Today I ring them and they tell me 7 - 14 working days. <br> <br> I have already waited my 14 days period so please pay up."""