KM
Kolelwa M

1 reviews | Active since Nov 2013

26 Dec 2025, 02:24

I REGRET - NEVER INSTALL FIDELITY SA ITS A ****

I regret installing Fidelity ADT alarm system in my house. The past 5 months have been a nightmare. Alarm will go off anytime of the day and night without being triggered. We can’t sleep peacefully at night or even work freely during the day. I told them several times. Finally a technician came and changed the censor in study room claiming the fault might have veen caused by lightning. It was ok for 2 hours then started again. Everyday when armed it triggers around 09pm and 3:00am, we can't sleep at all, we feel they making money how can I pay R287 for their faulty contact sensors, each time they come to check the triggered alarm i must pay. Why do we have the alarm ? To enrich ADT? I regret truly can you remove this thing I will find a dog instead. Now all main entrance doors are triggered wḥy? We can't sleep. It feels like they maneuvering this thing to charge us . Am crying.

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Replies (1)
Adt Security
Adt Security's reply29 Dec 2025, 10:29
Official
Dear Kolelwa Mankazana
 
We take note of your complaint.  You will be contacted by our Social Media Officer as soon as possible to discuss further.  Kind regards 
Fidelity-Adt