I don't do mediocre service.

This is definitely testament that you have zero intentions of actually assisting in the event of an emergency. USELESS!

Your process requires that people pay before installation even occurs. It's been nearly a month, you were quick to request my money, but I have no security

Your sales rep is equally useless, and I doubt he's escalated this matter at all.

Kindly proceed to cancel this agreement. Your services are pathetic. Also kindly see to refund my premiums in full. You are in breach, and should something happen to me between now and finalization I will hold you fully liable.