House Break-In

<p>I had a house break-in recently and ADT took 20 minutes to respond. It was found out that the officer on call only excepted the call after 5 minutes when he has 30 seconds respond. ADT are taking no responsibilty for what has happened. I spoke to Derrick Pillay the area manager and he has told me that the response is 8-15 minutes which is appaling. A house can be emptied in that time. SAPS was at my house before ADT. To top it off they have increased their premium to R402! Derrick Pillay stated that the ******* could have been prevented had the officer responded on time, but was still 'within' their time frame. I am now trying to get hold of a regional manager but with no success. To ADT, it's not their fault. Terrible service.</p>