1 reviews | Active since Mar 2009
House alarm was paid for!
Three years ago when I moved into my house I arranged for ADT to install an alarm system for me. I was very emphatic at the time that I wanted to buy the alarm and not rent it. I paid ADT Alarms R2938.00 for the alarm and have been paying a monthly radio monitoring fee of around R450 per month ever since. <br> As the complex that I live in has since up graded it's security with ADT guards manning the gates 24/7 and mobile patrols through out the complex 24/7 I did not see the need for the radio monitoring any more so I gave 30 days notice of cancellation for the radio monitoring. I then received an email from ADT informing me that they will be contacting me soon to remove the radio AND the alarm system as it is a rental alarm! I sent ADT the tax invoice they gave me after paying the R2938.00 three years ago and they rep**** that this was for the installation of the alarm, even though the invoice details control panel, passives, etc and the of price each. I now have had no response from ADT regarding this matter and I contend that the alarm is mine as I was told that at the time three years ago. Nowhere on the paperwork I have does it state \rental agreement\"!"
We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.
Kind Regards,
Customer services
We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.
Kind Regards,
Customer services
