Horrible Service. Time to cancel ADT.

After receiving an SMS on 28 April saying that I had exceeded fallouts for April and would be charged, I immediately contacted the ADT call center. I spoke to Nweleni Malaudzi. I informed him that there were a few false alarms and I had cancelled most call outs and I was certain that the valid call outs did not exceed 4. He was not helpful at all. When I asked him if ADT would be happy if I cancelled my contract, he told me that he did not know and then refused to answer the question when I asked again. I requested to speak to his supervisor and he then left me on hold for over 5 minutes. I had to call back to search for his Supervisor who I learned was Peter Motola. I informed Peter of the situation and he assured me that he would sort it out with the lady in accounts who I believe is Este. He also promised to review the tape where Nweleni was rude to me. He promised to get back to me on Wednesday of that week. After numerous attempts at getting hold of Peter, he still has not come back to me and today I received an sms stating that I would be debited on 1 June so it is clear that the matter has not been resolved. Clearly ADT is not customer focused and it is now time to cancel my service with them. I have never received such poor service before. Absolutely disgusted at the way ADT treats customers.