Horrible Service from ADT and I am not seeing the light.

I installed ADT at my home in 2016, in 2018 i moved to a new home and called the call centre to have the alarm transferred onto my new address (no equipment needed to be moved).Upon calling the call center, we were told that a new contract was opened without our permission. From the first month we have been having issues with our alarm going off in the early hours of the morning, waking us up and putting us in panic. We called the center once again and asked for a technician to please come out and attend to the problem. We were told to replace the alarm battery, which we have and still the issue was not resolved. During the day we are at work and our alarm keeps going off and the response team goes around to just make sure everything is ok. This issue has been going on for months and when we tried to cancel, we were told that we needed to pay a penalty of R1000.00, because we are still in a contract, keep in mind that we did not agree to enter the contract, This issue is driving us insane, especially having small kids. Last week i received an sms from ADT telling us that we have exceeded our free call outs and will now need to pay every time response has to come out. I feel completely unsafe, I feel ******, the customer service I have received has been horrible this far. I want to cancel their service and move to another security company.