Horrible service from a SECURITY COMPANY!!!!!!

In June month i requested to cancel my services with ADT. This, because by default I found out that the radio was not sending signal. No one called to check up if everything is okay but in the meantime they have no issues taking premiums. I called to find out what the situation was, only to be told that the radio installed is not the proper one - ( then why install it to begin with?????) It went back and fourth until i once again asked to cancel and was told that there will be an early termination penalty fee. At that point the consultant did not have the fee amount. I asked to be contacted back with the figures so that i could make a decision and till today there was no response!!!!!!

On the 9th July 2018, Vian De Bod (CS consultant), told me that they are awaiting my file from the filling department.

18 July - I sent an email because I still did not receive feedback and got NO RESPONSE 24 July - I sent another email since it was almost time for the next debit - I did not want my account ot be debited again!!! 25 July - Vian replies via email: - Good day, Apologies for the delay. You can rest assured your account will be cancelled with effect from the end of this month. You can ignore the increase email as it is on an automated system. The only delay is the early termination fee, but we will be following up on that very shortly. As stated, you can rest assured of cancellation end of this month. I will send a cancellation confirmation letter to you today for final confirmation. Thank you,

On the same day i reply to the idiot telling him that i need to have the termination fee before its cancelled so that i can make an informed decision - He cant just cancel and then tell me that i have to pay R3000 for example! - I also told him to make sure that no debits goes off my account.

Vian reply on the 26 July - I understand your concerns. I do not believe you should be debited for August, but you are more than welcome to put in a stop-order at the bank to be sure. If a debit does go off (which I doubt it will), we will gladly refund it to you as we have it on record that you requested cancellation early this month. I will make contact with you the moment I have the early termination fee.

Guess what!!!!!! - The debit goes off - No contact is made. Im still waiting for this fee that is taking **** long to come!

Now i want this account cancelled - My money refunded and all penalty, early termination fee waivered! - I've been asking all the time and ive been getting no response!

You people want your clients to honour contracts but you cant honour things on your side - The CS department is pathetic!!!!!

I've forwarded all email to Carley Bezuidenhout now - Let's see what happens now!