Horrible service

I have been fidelity ADT for the past 2 and a half years. I have had issues with the company from the word go, and to get issues resolved I have to write a review on their Facebook page.

Am based in Middelburg Mpumalanga for example when I have an issue with the service I cannot call the area manager which I know as Johannes as he made it clear that I should never call him again this was due to the horrible service I was receiving and when I reported the issue to him he became angry and aggressive and ended up saying I should never call him again. This issue was reported to Facebook messenger. But he never called me to iron things out.

More than once it has happened that the person who sends technicians to the customers houses send out a technician to my house without my knowledge. This one time he sent technicians to come take the alarm system as the previous owner wanted it. When I called him to get more information on the issue he hanged up on me.

In the beginning on 2024 I called the Witbank office to find out how much I had to pay for the year. I was told its 2800. I then asked the person helping me if the money included the annual radio licencing fee and I was assured that it was included. I can’t remember the name of the lady but am sure the company can investigate that as calls are recorded for quality control purposes. To my surprised I got a statement in January 2025 that I have to pay 2024 radio licencing fees.

Towards the end of 2024 I called the office more than once that I even decided to call head office finance to get how much I have to pay for 2025. After several attempts I had to write on Facebook messenger again. That’s when I got helped. During this time that’s where I learned that there is a person who is responsible for my account and that person is Marlise Vorster. This was news to me as she has never made any contact with me or sent an SMS just to alert me that shes is the one handling my account.

Late 2024 I had a problem with my alarm which a called Witbank office to speak to the person responsible I asked to speak to the person that dispatches technicians. I was told that the person is busy on a call. Until today that person has never called me. On the 17th of February 2025 I called Witbank office once again. I don’t know how I ended up talking to Enosentia Willis she said she in Nelspruit the reason for my call was because I has question with regards to my statement. I then asked her to tell the person responsible for my account and the person dispatching technicians to contact me. I asked her to send an email and CC me on the email she did as requested. The email was sent to Marlise Vorster and Nataline Justice Jameson.

Marlise called me after a few days, but it was not regarding my query with was in regard to outstanding fees.

Nataline has not called me until today which is 2025/03/07.

I have a few questions:

1. What money that marlise want as am not being serviced as a customer?

2. When she wants money she has the nerve to call me?

3. Nataline when you check your system can u proudly say you are servicing the area as required?

4. Are you doing justice to me as a customer?

5. Do u thing u add value to the company that u work for?

6. Am I protected when you check the service am receiving from ADT?

7. ADT managers Do the messages that we write either good or bad ever reach you? If not u need to find a way that use what’s happening on the ground?

8. To the management of ADT both head office and Witbank how does I feel that I pay for service that I don’t even get? Is it fair to me as a client to write a message on Facebook every time I need service (Nompumelelo lIndokuhle nkabinde on facebook)