EB
Ehardt B
1 reviews | Active since Aug 2018
08 Jul 2019, 08:47
Horrible service
We have had issues with the new ADT system and we noticed that when the alarm goes off we are not contacted. I then phoned to hear that for the past YEAR we have paid but the system was not connected. I Phoned the contact centre and was informed that the technical team would investigate. They noticed it not being linked to the system. Then I was called and an appointment made to discuss matter on Tuesday 2 July. Sad to say no one showed and not even decency to let me know.
Helpful (0)
Replies (4)0
Replies (4)
Adt Security's replyOfficial
08 Jul 2019, 11:42Dear Mr Ehardt Barnard
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply08 Jul 2019, 11:42
Official
Dear Mr Ehardt Barnard
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
EB
Ehardt B's updateReviewer Update
12 Jul 2019, 11:04I was contacted by lady from George and was told that someone would Contact me to test alarm on Wednesday. Still waiting. This service delivery is far below par and if you can not even meet a meeting how should I put my families lives in your hands.
EB
Ehardt B's update12 Jul 2019, 11:04
Reviewer Update
I was contacted by lady from George and was told that someone would Contact me to test alarm on Wednesday. Still waiting. This service delivery is far below par and if you can not even meet a meeting how should I put my families lives in your hands.
Adt Security's replyOfficial
12 Jul 2019, 12:06Dear Mr Ehardt Barnard
I will escalate this once again to our Administrator from George to contact you.
My apologies for any inconvenience caused with regards to the above.
Kind Regards
Fidelity-Adt
I will escalate this once again to our Administrator from George to contact you.
My apologies for any inconvenience caused with regards to the above.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply12 Jul 2019, 12:06
Official
Dear Mr Ehardt Barnard
I will escalate this once again to our Administrator from George to contact you.
My apologies for any inconvenience caused with regards to the above.
Kind Regards
Fidelity-Adt
I will escalate this once again to our Administrator from George to contact you.
My apologies for any inconvenience caused with regards to the above.
Kind Regards
Fidelity-Adt
Best regards,
EB
Ehardt B's updateReviewer Update
12 Jul 2019, 12:08Honestly I do not want to talk to admin anymore.
I want a senior manager to phone me and want this sorted.
I want a senior manager to phone me and want this sorted.
EB
Ehardt B's update12 Jul 2019, 12:08
Reviewer Update
Honestly I do not want to talk to admin anymore.
I want a senior manager to phone me and want this sorted.
I want a senior manager to phone me and want this sorted.