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Siphelel N

1 reviews | Active since Feb 2012

29 Jan 2018, 22:09

HORRIBLE / PATHETIC SERVICE EVER

A few weeks back i contacted adt in durban - pinetown, I wanted to change security service providers. A sales agent by the name Richard Ndimande then contacted me, he came over to my house and we discussed my requirements. We then made an arrangement that adt security would take over from the security company that I was using, the take over would happen on 27 January 2018. He then arrived on the said date with another consultant bh the name of Zama Cele. Instead of them taking over the services on that day they informed me that they 1st needed to do the paperwork and the take over would not happen on that day, luckily I still had not cancelled the security company I had. They promised that their (adt) technicians would come today (29 January 201), on the 29th i called Richard to confirm the installation time which was around 17h00 when I get back from work. I waited and waited and the technician did not come. I called Richard a thousand times and he ignored my call. We are spending Monday 29th January without any company monitoring our alarm system. We stay in Westville and the crime rate in this suburb is very high. I guess we will have to spend this night half awake just incase something happens. Thank you adt for a pathetic service and for putting my families lives in danger. You people have no care about peoples lives. If anything happens to my family or property between now and when I get another security company I will lay a charge against yourcompany and consultants as I have a signed service agreement with you. Youpeople suck..

0
Replies (5)
Adt Security
Adt Security's reply30 Jan 2018, 08:33
Official

We apologise for the delayed response to your query/complaint. You will be contacted by someone who can assist you further.


Kind regards
Customer services

SN
Siphelel N's update30 Jan 2018, 13:01
Reviewer Update
no one has contacted me even now. you guys really have no respect for your customers. you dont have any care for peoples lives.
Adt Security
Adt Security's reply30 Jan 2018, 13:59
Official

Dear Mr Nobongoza

Your above complaint has been escalated to the KZN branch and they will contact you today still to further discuss.

Kind Regards

SN
Siphelel N's update31 Jan 2018, 10:16
Reviewer Update
Once again thank you for not bothering to respond to my complaints and not giving a damn about the danger/ stress you have put my family under. I am appalled at such behaviour, lack of respect towards clients and have opted to take my business elsewhere. The poor service from Richard Ndimande a sales team leader makes me wonder if he deserves or earned the position or he got there because of black empowerment or for BEE rating. Your company has been known to provide good services, and such events tarnish the company name, matter of fact the company logo should change from ‘ADT – always there’ to ‘ADT – NEVER there’. After you have read this (including previous messages I have sent), I hope you respect, understand and appreciate the immense urge that I've resisted in cursing ADT, Richard Ndimande (sales team Leader) and Zama Cele (sales consultant) till the next millennium. I also hope that somehow, somewhere I am wasting someone at ADT’s time just like my time is being wasted typing this for the service I should have gotten the first time I consulted with your sales agent (Richard Ndimande) but due to useless customer service I have to instead type a little letter to various complaint forums in order for everyone to read and see the poor customer service you give to your clients, no wonder hellopeter.com and other forums are full of complaints about your company. Now is that pathetic or what. You just do not care about your customers, only waiting to deduct your payment end of the month. ADT company just know that you are not the only security company and the word of mouth travels very fast.
Adt Security
Adt Security's reply31 Jan 2018, 11:21
Official

Dear Mr Nobongoza

You complaint has been escalated to higher Management to call you to further discuss you concerns.

Regards

Customer Services