Horrible Customer Service

The response time is terrible and you always get the same load shedding excuses but the response time can take over an hour even when there's no load shedding in the country. ********* can break into your property and clean you out before ADT even gives you a notification call that your alarm has been activated and take an extra 40min for response to arrive, when they arrive they says they couldn't access your property and yet you use an ADT pad lock. The service is pathetic and I live in Roodepoort where the ADT office are located, you'd think they'd at least have they're operating base on lock down mxm.

This is nothing compared to the customer service you receive from them specifically but Mmabatho Pule takes the trophy she has the worst customer service ADT has too offer, she doesn't listen to what you're saying all she wants is that her word be final and disregards all factors and drawbacks ADT makes their customer go through, she cut the call on my ear when I requested for her supervisor name and surname, she is definitely the worst I had to call back and when I did I was received by Keabetse Maluka who tried to assist but Mmabatho Pule was AWOL. Mmabatho Pule's horrible customer interaction is the personification of ADT's horrible safety response, just pray you don't interact with her or you'll regret ever signing up with this company.

My advise is try another security provider because ADT will disappoint but even worst put you and your family in direct harms way by making you think they have your security at heart.