HORRIBLE CUSTOMER EXPERIENCE WITH Fidelity ADT

Considering that ADT was a reputable company, their services is extremely poor. I have yet to have seen a customer have to beg a company for feedback. & this is extremely poor services considering that I have been a loyal customer for almost 3 years. Their services are terrible & you have surely proved that you do not care about your customers. It is sad that I had to send several emails, make several calls & still not get any assistance. I hope that your management actually consider improving you customers experience. I am extremely disappointed with Fidelity ADT.