Horrible and Shocking Service from ADT Security Company

What a horrible bad experience I have recieved from ADT security company. I am still shocked of such service??? I have called in on the 1st March at 04:55pm to get an upgrade on the alarm system (Beam), I have spoke to the agent by the name of Candy in sales department. We have then booked an appointment for Tuesday, 6th March'18 for a sales/technician consultant to come inspect the premises for a quote. I am currently in Rusternburg and will be moving into my house in Pretoria, The Orchards on the 31st March. The house is currently rented out to my tenants. I drove all the way from Rusternburg to Pretoria and waited for the technician but nobody had pitched up. I have waisted my time and petrol for such nonsense!!! I have spent R350 on petrol for such *********** consultants. I again called in yesterday, 09th March 2018 at 09:16 am , and spoke to Johannes to lodge a complaint regarding this matter, he then said he was going to put me through to candy to find out what happened on Tuesday, I held on the line for good 14 minutes then the line got cut. I was then called by another agent on my cellphone to book for another appointment. We had confirmed another appointment for the same day, 09th March at 18:30. No one even apologised for the inconvenienced cause for Tuesday, as desperate as I was, the incident did not mattered. I then got an sms after our call confirming the apointment date and time. I have put in another R350 petrol and drove from Rustenburg to pretoria, I got to the premises at 18:20. Iv waited up until 18:35 and seeing that nobody was calling back, I have called the call centre and spoke to JoAnne from contact centre dept. she then transferred/connected my call to the technician Gorden, but he disconnected the call. I have called in again and was transfered to sales department and spoke to the rude agent who said he was going to connect my call to the technician and made me hold on the line for 11 minutes. I have been taken from pillar to post since the 1st March, I think its about to take my service to other competent security company. I have waited my R700 on petrol for service that I did not even get including the airtime I have been spending to call out the call centre, trying to find an assistance. Guys, this is totally unacceptable. I wish to have a coffee with your CEO...I wonder if he is aware of the *********** staff members that he has. His business is at the higher risk. I need to be called and be refunded as soon as possible! This so shocking!!! I have all the call recordings and SMS sent.