Horrible after sale service from ADT Rustenburg

Item: Adt Security
Rating: 1
Author: Ipeleng A

The Rustenburg branch doesn't answer calls now after I've scheduled multiple appointments for technicians to fix the siren and they just haven't shown up.

They are quick to sell you an alarm but the after sale service is shocking!

Helpful (0)

Replies (3)

Adt Security's replyOfficial

31 Oct 2023, 15:52

Dear Ipeleng A

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Adt Security's reply31 Oct 2023, 15:52

Official

Dear Ipeleng A

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Ipeleng A's updateReviewer Update

31 Oct 2023, 16:00

I'm sorry but this is a standardized response that you make to all hellopeter posts so I expect more than a copy paste to resolve the issue.

Ipeleng A's update31 Oct 2023, 16:00

Reviewer Update

I'm sorry but this is a standardized response that you make to all hellopeter posts so I expect more than a copy paste to resolve the issue.

Adt Security's replyOfficial

31 Oct 2023, 16:42

Hi Ipeleng A

We can assure you that this was escalated to the Social Media Team at our Head Office in Johannesburg to call you to further address with you.

Kind Regards
Fidelity-Adt

Adt Security's reply31 Oct 2023, 16:42

Official

Hi Ipeleng A

We can assure you that this was escalated to the Social Media Team at our Head Office in Johannesburg to call you to further address with you.

Kind Regards
Fidelity-Adt