High premiums paid to ADT but no response

Hi my name is MR P Naidu and I have an alarm service with ADT for the last 6 years.as time passes by the premiums increase but the service from them deteriorates daily.yesterday the 26/03/2015 my alarm went of at 19.20 and to my astonishing dissatisfaction I received a call at 20.56 that's one and a half hour later that some 1 decided to call me to check what was wrong.in that 1.5 hour later I could have been ******ed,****** or anything of that sort but ADT did not care.when I asked the consultant by the na,e of leshan why did it take them 1.5 hours later to call me he responded to me with an attitude and arrogance and said that they were busy and that's why it took so long.my point is I pay these exorbitant fees so that I can have peace of mind that me and my family are secure at all times but with this kind of service and attitude we the consumer get back its not fair.i also pressed the panic at 21.00 and the same guy called at 21.07 and the call got cut off but he never called back to find out if all was ok.i need management to give me a call ASAP as I need an explanation cause this contract with ADT will be cancelled.Dissapointed and disgusted at the service levels.