Help is not on the horizon

ADT recently acquired a local security firm in Kleinmond. And since then service plummeted. This afternoon a lady from ADT phoned me saying something about the beam at the back door. I couldn't understand what she was saying and eventually hung up out of frustration. When I got home I checked whether the beam was working I activated the alarm and walked out, and the alarm went off. I deactivated the alarm and went about my business. ADT didn't phone to see if everything's fine, about 15-20 min later I phoned them, thinking the problem may be that it didn't register at them (faulty beam). To my surprise, reception said they can see the beam went off. I asked so why didn't ADT phone me to check up, to which she rep**** that she doesn't know. Not feeling so safe now, thank you ADT. But you still expect your monthly installments. Perhaps I should take it elsewhere.