Hear we still go again

So I had a complaint on the 27 November 2015 in regards with ADT trying to double bill me for a callout just because I have two units in close proximity of each other.The matter was then resolved without to much issue so well done there. But then I get a technician on the 2 December 2015, who does not have all the needed equipment to do the repair at the one resident (I eye and power unit have lightning damage), and the other still has the same fault after the so called repair as originally (The alarm trips for no reason, even when not activated, or contacts the call center even when not active). I then phone in Wednesday, Friday and Saturday to find out when he will actually return to complete the repair as promised.On each occasion a email is supposedly sent for authorisation to the manager. By Saturday I get told that someone would contact me on Monday to schedule the repair. Today is Tuesday and I'm still in the same position as I was on the 27th with two units and faulty systems. It can honestly not be that difficult to provide customers some decent service. I had a repair scheduled on the 2nd and nothing was done at the end of the day, so when will the job get done???