CS
Casper S

1 reviews | Active since Jul 2011

15 Apr 2017, 17:20

Have to request VAT invoice every month

<p><strong>Every month I have to call ADT for an invoice. I have requested invoices by phone and e-mail for nearly a year now. Every time I am assured that I will now automatically receive the invoices which then never happens. This is something so basic for any business! Why can ADT not get this sorted?</strong></p>

0
Replies (4)
Adt Security
Adt Security's reply18 Apr 2017, 08:25
Official

Dear valued client

kindly confirm your physical address and your contact details in order for your complaint to be addressed accordingly.

Kind regards

Customer Services

Adt Security
Adt Security's reply19 Apr 2017, 10:03
Official

We thank you for bringing this to our attention. You will be contacted by someone to discuss further.


Kind regards
Customer services

CS
Casper S's update12 Mar 2020, 10:18
Reviewer Update
ADT has never been able to resolve this other than getting a poor lady there to manually e-mail me the statements monthly!
CS
Casper S's update12 Mar 2020, 13:19
Reviewer Update
Natasha Goliath has personally been sending me my invoices since 2017. I personally cannot believe her dedication in this regard. 5 stars for her.