Hate this company. Only serves certain people

May 29th 2024 my business, JMK BOTTLE STORE, was broken into and ADT's alarm system did not alert us of the break in. To this day, 3 months later, they do not know what happened with their system (or maybe they do) and they still haven't reimbursed me for the damage to my property or the ****** products. It's been about another 3 weeks speaking to Mandy, their claims administrator, who has been processing this claim for the past 3 weeks. They will ignore your emails. They will speak to you only when you write a bad review about them. Now I've been waiting for Mandy to get feedback from her managers regarding this claim. It's probably going to be another year. Give me a reason as to why their system failed? They don't know.