1 reviews | Active since Jul 2015
******* handing over of a non existent ADT account
I used to have a contract with National Fire and Security which was cancelled prior to ADT taking over National Fire and Security. After ADT took over National Fire and Security I received a call from someone at ADT to let me know that ADT had taken over National Fire and Security and that I needed to cancel my contract with ADT. I explained to the person that my contract was never with ADT, that it was with National Fire and Security, and that my contract with National Fire and Security was validly cancelled BEFORE ADT took over National Fire and Security. DESPITE not having a contract with ADT, ADT has handed my NON EXISTENT ADT account to debt collectors (Norman Bissett and Associates) who continue harassing and hounding me to pay an amount which I DO NOT OWE. This is pure harassment, and shocking behaviour on the part of ADT and Norman Bissett and Associates (I have advised Norman Bissett and Associates on more than one occasion that I DO NOT OWE ADT any monies!)
A person by the name of Mpho called me this afternoon (coincidentally she’s the same person that called me from ADT last year after ADT took over National Fire and Security, and who I advised that I didn’t have a contract with ADT, and that I didn’t owe ADT any money!).
Mpho apologised and said that ADT will credit my account. I advised Mpho that I don’t have an account or contract with ADT, and have asked her to send me proof that ADT has advised Norman Bissett and Associates that I don’t have a contract with ADT and that I don’t owe ADT any monies.
I await proof hereof.
It’s very sad that a once reputable Company like ADT is now stooping so low.
A person by the name of Mpho called me this afternoon (coincidentally she’s the same person that called me from ADT last year after ADT took over National Fire and Security, and who I advised that I didn’t have a contract with ADT, and that I didn’t owe ADT any money!).
Mpho apologised and said that ADT will credit my account. I advised Mpho that I don’t have an account or contract with ADT, and have asked her to send me proof that ADT has advised Norman Bissett and Associates that I don’t have a contract with ADT and that I don’t owe ADT any monies.
I await proof hereof.
It’s very sad that a once reputable Company like ADT is now stooping so low.
Do you ever read the comments, or is your standard reply always “We apologise for any inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.”!?!
Do you ever read the comments, or is your standard reply always “We apologise for any inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.”!?!
Do you ever read comments, or is your standard reply always “We apologise for any inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further “!?!
Do you ever read comments, or is your standard reply always “We apologise for any inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further “!?!
Yes we do read all comments. Your above comments will be escalated to our Head office to contact you shortly.
Kind Regards
Fidelity-Adt
Yes we do read all comments. Your above comments will be escalated to our Head office to contact you shortly.
Kind Regards
Fidelity-Adt
Good to hear that you do read all the comments.
Mpho (the person who I spoke to last year, and this last Friday 18 August 2023) called me this morning to let me know that she has spoken to Norman Bissett and Associates to let them know that I don’t owe ADT any monies. I have asked her to send me written proof hereof.
I now await written proof hereof.
Good to hear that you do read all the comments.
Mpho (the person who I spoke to last year, and this last Friday 18 August 2023) called me this morning to let me know that she has spoken to Norman Bissett and Associates to let them know that I don’t owe ADT any monies. I have asked her to send me written proof hereof.
I now await written proof hereof.
Mpho already confirmed the above with us and will forward you the confirmation soonest.
Kind Regards
Fidelity-Adt
Mpho already confirmed the above with us and will forward you the confirmation soonest.
Kind Regards
Fidelity-Adt
Mpho already confirmed the above with us and will forward the relevant documentation to you as soon as possible.
Kind Regards
Fidelity-Adt
Mpho already confirmed the above with us and will forward the relevant documentation to you as soon as possible.
Kind Regards
Fidelity-Adt
