HANDED OVER TO LAWYERS FOR A CONTRACT CANCELLED IN FEB WITHIN THE SAME WEEK AS INSTALLATION HAD BEEN DONE

I signed a contract on the 7th January 2017 with ADT security. I had no feedback since and had to call and constantly enquire about when the installation would take place. In February they installed their system which did not work and kept going off. They debited my account with R1768.39 on the 3rd Feb 2017 for a reason they could never provide me with. I had the amount reversed and called the call center and sales lady numerous times to cancel my contract on 6 Feb. The call center is a huge mess as are all the so called customer support lines. I spoke to everyone who could never give an answer or have the decency to get back to me. I have everything in writing and have sent this to the lawyers who they handed me over too. ADT have no clue. How will they secure your home if their systems don't work and their call centers or head offices have no clue how to do their jobs either. I am so angry. They can ruin my credit rating for this and now I have to sort this out once again....