HALF HOUR TO RESPOND TO A PANIC BUTTON

My children (age 15 and 18) were alone at home. The electric fence alarm sounded and they heard unidentifiable noises that concerned them. We were ****** here earlier this year and 2 months ago their uncle was shot dead in a house *******, and they have been encouraged to be extremely careful, and to use the panic button whenever they feel unsafe - this is after all the service I pay for.<br> <br> Fortunately I arrived home a few minutes after the panic button was pushed, and I took it upon myself to ensure the premises were secure.<br> <br> A response vehicle from ADT eventually arrived nearly 30 MINUTES AFTER the alarm was sounded. THIS IS BEYOND PATHETIC and frankly inexcusable. By the time the response vehicle had arrived I was already on the line but sadly the person at the control centre refused to assist me in my request to speak to a manager. I requested same of the response officer and big surprise - NO-ONE HAS CONTACTED ME.<br> <br> UN-EFFING-BELIEVABLE !!!