GREAT DISAPPOINTMENT

We contracted ADT to install upgrades to the security system already installed in the residential property we just purchased. From the start there have been mistakes and misrepresentations. The initial quote upon which we based our decision to contract ADT turned out to be inadequate for our specified requirements. The installation process was delayed twice before finally being completed due to miscommunication and planning. Despite my daily phone calls to reach a manager to get this problem resolved, I have yet to actually speak to one as the line to the manager is ALWAYS busy when I call!!!!! This has been ongoing for a month and in the meantime I have no working alarm system. If, God forbid, our perimeter is breached whilst we have no alarm in place, thus preventing me from accessing a speedy response and support team, allowing something unmentionable to happen to my children, be sure that I will hold ADT responsible!!!