Great at sales, Shocking at service!

I have an ADT alarm system at our house. In Oct 2014, we upgraded this system by spending a nice sum of R10,600. Subsequently, we found out that the installation was incomplete so had to get a technician to come back. A few days ago, we found out (when alarm was triggered but ADT did not call or arrive) that alarm installation was not correct. When I called ADT, I was told I would need to pay R500 for a callout (even though this was to fix a job that was done incompletely) and I reluctantly agreed and booked. <br> <br> On the morning of the day at 11.39am, I got a call from Riaan (ADT technician) telling me that he is on his way to the house that he should be there between 12-1pm. I indicated that technician should arrive before 3pm because nobody is available at the house after that . At 12.28pm, I got another call from Maxwell (another ADT technician) who said he was also on his way to the house. I told Maxwell not to bother because someone called Riaan was on his way to the house. Neither technician arrived at the house on that day -apparently there was miscommunication! - hours wasted waiting for them! <br> <br> ADT was quick to to send a bill for R10,600 but nowhere to be found for service!!